Service: Blaupunkt

Customer Service

Should a problem occur with your household appliance, please find information on operating and fault finding in the operating instructions. If the fault continues please contact Blaupunkt customer service. Our friendly staff will find a suitable solution for you and possibly will be even able to help you on the telephone to avoid an unnecessary visit by a technician.

Help by phone

Please be ready with the following information to make our response extra fast:

Your exact address and telephone number
Precise description of the problem
The purchase date
The product number (E-NR)
Date of manufacture (FD)

Your operating instructions will tell you where the type plate with product number (E-NR) and the date of manufacture (FD) are located.

Tel: 00800-32289000

Help by email

Help via contact form

You can also contact us directly with a description of the problem. Our technicians will call you back:

Last name *

First name *

Street *

Postal code *

Town/City *

Country *

Telephone *

E-Mail *

Description of problem *

Purchase date *

Proof of purchase – PDF

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Article number / article description *

FD number *

You will find the number on the nameplate

I agree to my personal details being collected and used (see Data privacy notice).*

5-year full warranty on all Blaupunkt products

We now offer you a 5-year warranty* for spare parts and service on
the entire Blaupunkt Range.
_{*According to warranty conditions*According to warranty conditions}

No effort, no registration

Your warranty claim is activated automatically - without any additional registration.

Safety and quality you can count on

Further details can be found in our warranty conditions.

Reliable service

Fast and professional help from our customer service.

FAQ

Where do I turn if I have questions?

You can reach the staff by e-mail:
service.de@blaupunkt-einbaugeraete.com
or by phone:
00800-32289000

Is it possible to overwrite the warranty certificate?

Yes, this is possible. The customer informs Garantie-Datenbank 24 GmbH that the appliances have been sold and to whom the warranty will be transferred. The customer then receives further documents to be completed and returned to the warranty database for processing.

What does the appliance warranty cover?

Details can be found in our warranty conditions.

When do I report a claim and how does this work?

The damage must be reported immediately, within 14 days of its discovery at the latest, by phone, in writing or in text form to:

HK Appliances GmbH
Werkstraße 3
32289 Rödinghausen (Germany)
Telefon: 00800-32289000
E-Mail: service.de@blaupunkt-einbaugeraete.com

What payment options are available?

We offer five different payment methods so you can choose the one that is most convenient for you. Here is a brief overview of the available payment methods:

Paypal
SEPA / direct debit
Giropay
Klarna instant bank transfer
Debit or credit card